Solution Manager 80-100% (m/f/d)
Beschreibung
For our international medical partner, Roche Diagnostics Int Ltd. based in Rotkreuz, we are looking for a qualified and motivated Solution Manager for one year with option for extension.
Within the “RDS Marketing & Customer Insights” team, the “Customer Experience & Solution Design” chapter aims to elevate and scale customer experience across Diagnostics to further differentiate from competitors, continue to gain market share and guide decision-making in areas that matter for different markets and customers. The Solution Management Sub-Chapter ensures seamless integration and testing of diagnostics solutions by collaborating across project teams. We focus on enhancing the solution and customer experience by exploring desirability, viability, and feasibility together with our business, and synthesizing them into tangible solutions opportunities.
As a Solution Manager with a focus on solution integration, you will play a critical role in ensuring the seamless integration and enhancement of diagnostic solutions. Your responsibilities will span from identifying and developing innovative solutions to ensuring their effective integration and testing, all aimed at elevating customer experience and driving market differentiation. You will work across project teams to explore the desirability, viability, and feasibility of solutions, translating them into tangible solution opportunities. Depending on the project, your expertise in solution integration and testing will ensure that solutions are effectively integrated within the designated focus area, ultimately contributing to an enhanced customer journey.
Tasks
- Establishment of a structured and consistent approach for continuous solution integration testing of diagnostic solutions in suitable solution environments that closely align with the customer environment
- Assessment of the need and best approach for solution integration testing based on product/project roadmaps in the different solution areas
- Together with the project teams involved, test strategies for solution integration are defined to ensure that the expected benefits are achieved and our solution offerings are implemented smoothly
- Lead a cross-functional team to organize and conduct solution integration tests for
- All/relevant components of a defined solution and tracking and coordination of milestones in implementation
- Advocate for solution-driven thinking, with a focus on improving the overall solution and customer experience in all strategic discussions
- Work closely with product development, business teams, and cross-functional experts to develop strategic guidelines, assess the feasibility of solutions, advance their implementation, and ensure they can be effectively tested and integrated
- Design and manage agreements between parties, outline system dependencies and development considerations, and develop project plans to realize solutions
- Correction of deficiencies discovered as a result of solution integration tests in a cooperative approach across different LCTs BAs
- Definition/implementation of innovative approaches for solution integration tests from a technical, process and operational perspective
- Contribute to strategic architectural decisions by providing expert knowledge on solution integration
Must Haves
- BS/MSc in science, engineering, or a relevant area of study, ideally with a further qualification in a business-related discipline
- Approx. 5 years of experience
- Extensive experience in the diagnostics industry and/or related business areas
- Strong understanding of clinical processes within laboratories to position all benefits of the products and the way the portfolio adds value to the business/customer
- Experience in project management and customer experience definition
- Fluent in written and spoken English
- Ability to lead by influence, demonstrate effectiveness, drive decisions, and account for results
- Ability to resolve conflicts and adapt to change
- Effective in driving results and achieving team goals
- Collaborative attitude, networked thinking
- Experience in Stakeholder Management
Nice to Haves
- MBA
- More than 5 years of experience
- Successfully launched and managed multiple products in the IVD domain
Are you interested? Do not hesitate and submit your complete application documents online today.
We also process applications by post, but will not return them for administrative reasons. We look forward to hearing from you!
Wir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen - unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint.
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Wir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen - unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint.
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