Journey Management Specialist (Seasonal/Remote)

Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview

• Harte Hanks is seeking a Journey Management Specialist responsible for accelerating customer success through the effective adoption, expansion, and renewal of tech client offerings around solutions, services subscriptions, and software. You will be responsible for execution of digital lifecycle journeys as well as for reporting on journey effectiveness and optimization opportunities.

Key Responsibilities:

• Management and optimization of digital lifecycle journey post implementation/deployment
• Analyze performance and make recommendations to journey development team of ways to improve effectiveness of a digital journey
• Utilize data and offline process interviews and events to identify opportunities for optimization
• Forecast/reporting on journey statistics, execution of the journey, and management of content translations
• Design and manage engagement across many digital channels, making for an omnichannel digital experience for our customers
• Development of AB testing to drive optimization
• Build programmatic plans for channel personalization and localization opportunities
• Oversee management and reporting of impact metrics for digital journeys
• Provide market intelligence and statistics to internal partners aligned with business objectives to develop actionable recommendations and forecasting models
• Work with content teams, client communities, and engineers to analyze, isolate, research, and solve adoption barriers
• Successfully consult with customers to discover digital experience opportunities and optimizations
• Provide customer feedback to stakeholders to continuously optimize the digital customer experience​​​​​​​​​​​​​​

Requirements

• Bachelor's degree in Business, Marketing, or a related discipline
• Digital Marketing and/or Content Marketing experience is a plus
• Platform experience with Salesforce,com Marketing Cloud, Eloqua, Marketo or similar platforms is a plus
• Strong analytical, problem solving and creative thinking skills
• Strong customer interface and presentation skills, with a Customer Focus attitude
• Able to act as a trusted advisor in addressing our customer's business needs
• Ability to work well in a fast-paced, dynamic environment.
• Excellent planning, time management, organizational and interpersonal skills
• Knowledgeable of sales pipeline management and sales and revenue quotas
• Proficiency in web-analytics applications is preferred
• Strong database skills and technical understanding of website architecture is preferred

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting