Business Analyst - IT-Service Management - ServiceNow (m/f/d)

Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.
At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.
We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.

Business Analyst - IT-Service Management - ServiceNow

Your tasks

• Act as consultant for process expert departments on topics related to key figures
• Creating and managing reports and dashboards in ServiceNow
• Management and quality assurance of the existing reporting system
• Optimize the management of our operational units through understandable and clear solutions
• You are part of a motivated, international team

Your profile

• Desired University degree in Information Technology or similar
• You have experience in the field of reporting, performance analysis and statistics
• You have working experience in using or administering ServiceNow
• You are familiar with ITIL Foundation
• You understand service and support processes
• You at strong at analytical thinking and recognition of connections and dependencies between processes
• You are able to evaluate, review and test your own work
• You can prepare and conduct workshops confidently
• You can explain complex issues in a simplified way
• It motivates you when you familiarize yourself with new topics
• You are results oriented, and demonstrate a ‘can-do' attitude - adaptability, flexibility and resourcefulness
• Your English is fluent
• German is an advantage

Interested?

We look forward to receiving your application.

Rosario Cazorla Mendez
Referenz-Nr. 44337
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